Airbnb Guest Review Examples & Templates

Reviews are important for any Airbnb host, as they help you secure more bookings and increase your income. However, what many hosts seem to forget about are guest reviews. This is when you leave a review about the people who stayed in your rental property, alerting other hosts about whether they are worth accepting a future booking. 

While you might not want to go through the hassle of leaving Airbnb guest reviews, they are essential for other hosts, and they can also help you in the future when you read reviews of prospective guests yourself. But how do you write a review, whether positive or negative? Well, we have all the examples for you below. 

6 positive Airbnb guest review examples and templates

Example 1: Mention how they communicated

Communication is a critical part of any booking process, and it goes both ways. Hosts love a guest who clearly states their needs, expectations, and when they are planning to arrive and leave. So, if your guest has provided you with excellent levels of communication, ensure you mention it in your review. 

"I want to take a moment to commend [guest's name] on their exceptional communication throughout their stay. From the initial booking inquiry to the moment they checked out, they were prompt, clear, and courteous in all our interactions. They informed me of their arrival time and any changes to their plans, making coordinating their check-in a breeze.”

Example 2: Invite them back to stay

Showing appreciation for your guest isn’t only good for alerting other hosts that they are great to have stayed in your property, but it can also encourage them to come back in the future. By clearly stating the guest is welcome back to stay, you increase the chances of them making another booking with you. 

"I had the absolute pleasure of hosting [guest's name], and I can't wait for them to return! From the moment they arrived, it was clear that they were thoughtful, respectful, and genuinely appreciative of the space. I would be thrilled to have [guest's name] back as a guest in the future and would highly recommend them to any host."

Example 3: Add a personal touch

Sometimes the guest reviews appear on your own property listing on Airbnb, especially if you reply to a review they left you. It is good to sprinkle in some memorable and personal aspects the guest loved about your property, so you are helping paint a good picture of them for other hosts and creating a positive view of your offerings. 

"I very much enjoyed hosting [guest's name], and I am glad their stay was truly memorable! What stood out the most was their genuine appreciation for the stunning view from the balcony. They mentioned how they spent hours enjoying the sunset and sipping coffee while enjoying the picturesque scenery. It was delightful to see them make the most of the unique features of my property.”

Example 4: Mention details about the guest

If you’re leaving Airbnb reviews for guests that haven’t stayed at many other Airbnb properties or have little information on their profile, you might want to mention some details about them. This can include things such as their hobbies and interests, the reason why they’re traveling, or their occupation. 

"Hosting [guest's name] was an absolute delight! Their warm and friendly demeanor brightened up the entire place from the moment they arrived. They were adventurous spirits, eager to explore the local culture and cuisine. I was impressed by their genuine curiosity and enthusiasm for immersing themselves in the neighborhood.”

Example 5: Bring up something that stood out

If you had an especially great experience hosting your guest, you might want to mention exactly what made it so good. Menton, something that stood out about their stay, such as how they communicated, how they left the property in a fantastic condition, or even something unique such as how they cooked you dinner while staying with you. 

"I want to take a moment to highlight what made hosting [guest's name] such a remarkable experience. Throughout their stay, it was evident that they had a true passion for cooking. They utilized the well-equipped kitchen to its fullest potential, creating culinary masterpieces that filled the air with mouth-watering aromas. Their enthusiasm for experimenting with local ingredients and flavors was truly inspiring.”

Example 6: Talk about exceeding expectations

Sometimes a guest does what is expected of them, and other times they go above and beyond to the point they impress you so much. You can start off or end your review by mentioning how your guest exceeded all expectations and the little extra things they did that made them stand out from the rest. 

"I cannot express enough how impressed I was with [guest's name] during their stay at my Airbnb. From the moment they arrived, they showcased a level of care and consideration that went above and beyond. Not only that, but they also went the extra mile to ensure their comfort, even taking the time to water the plants and leave a small token of appreciation for me.”

6 negative Airbnb guest review examples and templates

Example 1: Focus on the details

You don’t want to be vague when it comes to writing negative guest reviews. This is because if you write something like ‘bad guest,’ it can leave things up to the imagination, and the guest might try to talk their way out of the review to other guests. Ensure you focus on the details and state exactly why you are unhappy. 

"While I strive to provide a positive hosting experience, I regret to say that hosting [guest's name] fell short of my expectations. Despite clear house rules and guidelines, they disregarded them during their stay. Specifically, they consistently left the communal areas in disarray, disregarded quiet hours, and ignored the no-smoking policy.”

Example 2: Don’t invite them back

You might think a negative review would make it clear you don’t want the guest back to stay with you, but sometimes they don’t always get the message. That’s why you’ll want to explicitly state that you are not happy with the guest and you don’t want them making a booking with you in the future.

"It is with disappointment that I write this review about [guest's name]. Their stay at my Airbnb was far from satisfactory, and I cannot in good conscience recommend them for future bookings. Throughout their stay, they displayed a lack of respect for the property and disregard for the house rules. It is unfortunate to have had such a negative experience, and I must clarify that [guest's name] is not welcome to stay at my property again."

Example 3: Be completely honest

It might be a bit frightening to leave a negative review because you don’t want to be too mean. However, you can’t sugarcoat their stay. You should be completely honest throughout the entire review and clarify what things weren’t acceptable and why you don’t want this guest to stay with you again. 

“I have to be honest in my review of [guest's name] as a guest at my Airbnb. It was an incredibly challenging experience hosting them. When they arrived, it became evident that they had little regard for the property or the rules in place. They left the place in complete disarray, with damage to furniture and stains on the carpets that required professional cleaning. Their lack of cleanliness and care for the space was truly disappointing.”

Example 4: Don’t have any regrets

Give yourself some time to think about what you want to say in the review, and be completely clear throughout the whole thing. You don’t want to word something incorrectly and end up having regrets in the future because you made it sound worse than it is or you made them sound better than they were.

“I write this review with genuine regret and disappointment about hosting [guest's name]. Their stay at my Airbnb was nothing short of a nightmare. They caused extensive damage, including broken furniture and stained carpets, which will require significant repairs and financial investment on my part.”

Example 5: Remain calm

If the guest left a huge mess in your property or they were incredibly rude over a message, it can be easy to let your emotions get the better of you. However, you must remain calm in your negative review, only stating the facts so that other people who read the review won’t think you’re emotional or too aggressive. 

“[Guest's name] demonstrated a lack of adherence to the house rules, resulting in disruptions to the property and inconvenience to other guests. Their cooperation was limited despite attempts to address the issues and find resolutions. I believe clear communication and understanding are essential in any guest-host relationship, and unfortunately, these aspects were lacking during [guest's name]'s stay.”

Example 6: Mention how you tried to solve issues

In case any other potential guests see the reviews you left previous guests, you also want to shine a bit of a bright light on yourself. While mentioning the issues you faced with the guest, try and mention briefly how you tried to solve any issues to make the situation a little bit better

“Despite my earnest efforts to address these concerns and find mutually beneficial solutions, communication with [guest's name] proved incredibly difficult. I consistently reached out to them in a respectful and proactive manner, attempting to rectify the situation and ensure their comfort. However, their lack of responsiveness and unwillingness to collaborate hindered the progress.”

How to write an Airbnb guest review

Writing an Airbnb guest review as a host involves providing an honest and fair assessment of your guest's stay while maintaining professionalism and respect. Here are some steps to help you write an effective review:

Start with a warm greeting

Begin the review with a friendly and welcoming tone to set a positive tone for the rest of the review.

Provide specific details

Mention specific details about your guest's stay that stood out to you. This could include their communication, cleanliness, adherence to house rules, or any special requests they made.

Highlight the positive aspects

Acknowledge the positive aspects of your guest's stay. If they were respectful, easy to communicate with, or left the place in good condition, mention these qualities to balance the review.

Address any concerns or issues

If there were any issues or concerns during the guest's stay, address them in a constructive and factual manner. Be specific about the problem without being overly negative or personal.

Suggest areas for improvement (if necessary)

If there are areas where your guest could improve, offer constructive feedback. Focus on suggestions for future stays rather than criticism.

End on a positive note

Conclude the review on a positive and friendly note. Express your appreciation for their stay and thank them for choosing your Airbnb.

Proofread and revise

Before submitting the review, proofread it to ensure it is clear, concise, and free of any errors or typos. Make any necessary revisions to maintain a professional and diplomatic tone.